- City Services
- Emergency Preparedness
- Power Outages
Sometimes, due to excessive heat or when the National Weather Service predicts strong weather systems, electrical supply difficulties can occur throughout the state. When this happens, Southern California Edison (SCE) takes a number of precautionary steps. Likewise, customers need to do their part preparing for possible service interruptions.
SCE Preparation Steps
SCE takes precautionary steps to prepare for possible customer service interruptions when difficulties are anticipated:
- SCE response personnel are on standby to support service restoration, ensuring that the utility has available inventories of material and equipment for repair work.
- SCE and contract crews mobilize as outages occur and will work around-the-clock to restore power in areas that might be affected.
- Additional SCE customer call center representatives will be activated to help answer customer calls in the event of increased outages.
- Customers can report outages by calling 800-611-1911.
Safety Reminders for Customers
Customers need to be prepared in case of weather-related outages. Here are some practical suggestions:
- Watch for traffic signals that may be out. Approach such intersections as four-way stops.
- If you see a power line on the ground, stay away. Do not touch or try to remove it. Call SCE or local law enforcement.
- Make sure you have a battery-operated radio and flashlights. Check the batteries to make sure they are fresh. Use flashlights for lighting during a power outage; do not use candles because they pose a significant fire hazard.
- If you know someone who is dependent on electrically operated medical equipment, make advance back-up power arrangements in case a power outage affects that equipment.
- Never use equipment designed for outdoor cooking indoors. Such equipment can emit carbon monoxide and other toxic gases.
- If you use a generator, place it outdoors and plug individual appliances directly into the generator, using a heavy-duty extension cord. Connecting generators directly to household circuits creates “backfeed,” which is dangerous to repair crews.
Customer Care Programs for Public Safety Power Shutoffs Fact SheetEnglish